Shipping Information
Terms and Conditions
**Shipping Information:**
Thank you for choosing Terra Nova Designs for your furniture needs! We’re committed to ensuring a smooth and convenient delivery process for you. Please take a moment to review the following details regarding shipping, transit time, and delivery:
FREE Nationwide White-Glove Delivery:
-Enjoy complimentary white-glove delivery, including in-home setup, with your purchase (ground floor or elevator access only). For deliveries involving stairs, oversized items, or those exceeding 200 lbs, additional charges MAY apply based on your location. Please contact us with any questions.
Processing Time and Cancellations:
– Furniture orders are processed within 5-10 business days.
– Payment is charged upon order placement, and you’ll receive an email notification when your items are picked up by our shipper.
– Orders may be canceled within 24 hours via email for a full refund, less any non-refundable payment processing fees incurred by Terra Nova Designs. Cancellations after 24 hours cannot be accepted or processed. If you have any questions about availability or need more details to make an informed purchase, please contact us beforehand—we’re happy to help!
Shipping Method:
– We ship nationwide using a “blanket wrap”, fully insured service, with inside the home placement INCLUDED (ground floor and/or elevator access only).
– “Blanket wrap” means your furniture travels wrapped in moving blankets, eliminating the need for boxes or pallets.
-To ensure your order arrives safely, we do not use freight or palletized shipping due to the higher risk of damage in transit.
Transit Time:
– Transit time for this service is approximately 3 to 5 weeks, excluding processing time and depending on your location and truck schedule.
– Faster shipping options are available at a cost, with a transit time of 14-21 business days.
Delivery Process:
– Closer to the delivery date, the Shipper will contact you directly to schedule a convenient delivery day and time.
– Items will never be delivered without prior notice.
– Please note that tracking numbers may not always be available for large shipments.
Delays and Remote Areas:
– Terra Nova Designs is not responsible for delays caused by third-party couriers, weather, holidays, etc.
– Shipping to remote areas will incur a minimum charge of 399.00. If your location is deemed remote, we will contact you before charging your card to authorize any surcharges. Some states considered remote are ID, MT, WY, ND, SD, MN, and NE.
Special Considerations:
– Texas residents may experience longer transit times.
– For shipments to Hawaii, locations off the mainland, or requiring special handling, please email us for specifications and costs.
-Smaller pieces of furniture like dining chairs, benches, stools, etc., are sold to the Los Angeles area only, and clients can pick them up from our store. We do not ship these items nationwide, and, in some instances, local delivery fees will apply.
**Returns, Cancellations, and Damaged Items Policy (Online Orders Only):**
At Terra Nova Designs, we are committed to your satisfaction and stand behind the quality of our furniture. If, for any reason, you are not completely satisfied with your purchase, please review the following guidelines for returns, cancellations, and damaged items:
Returns:
– We offer a 48-hour window from the receipt/delivery of the order to notify us in writing, via email at info@terranovadesigns.com, if you wish to initiate a return (sale items excluded).
– Returns without written notification within this timeframe will not be accepted or processed.
Return Shipping:
– For returned merchandise, the original delivery cost incurred by Terra Nova Designs, as well as all return shipping costs, will be deducted from the refund. Returns logistics are to be arranged by Terra Nova Designs.
Refund Process:
– After receipt and inspection of the returned goods to verify they are in their original condition, we will process your refund minus all shipping/delivery costs.
– Refunds will be issued in the original form of payment.
Exclusions:
– Sale items are excluded from our return policy, are considered Final Sales, and are not subject to cancellations, returns, or exchanges.
-Responsibility for Fitment: It is the customer’s sole responsibility to ensure that all purchased items will fit through doorways, hallways, stairwells, elevators, and into the intended space prior to ordering. Terra Nova Designs is not responsible for items that cannot be delivered or placed due to access restrictions. Orders affected by fitment issues are not eligible for return, exchange, cancellation, or refund, and customers must make any necessary accommodations directly with the delivery company.
**Important Notice for Local Customers:**
For customers who place orders through our website but have had the opportunity to personally inspect and approve the items at our Los Angeles location, please be advised of the following:
-Final Sales Policy: These orders are considered Final Sales and are not subject to cancellations, returns, or exchanges.
**Damaged Items Policy:**
In the unlikely event that your item arrives damaged during transit, please inspect it carefully upon delivery before signing the delivery receipt. Any visible damage must be noted on the delivery receipt at the time of delivery, as failure to do so may affect the shipper’s insurance coverage.
All shipments are fully insured, and every item is thoroughly inspected before leaving our facility. If damage is discovered, please notify Terra Nova Designs immediately by phone at 310-478-0228 or by email at info@terranovadesigns.com. We may request photographs of the damage to assist with the claims process and determine the appropriate resolution.
Depending on the nature and extent of the damage, Terra Nova Designs may arrange for professional repair, replacement of the item, or a refund. We will work directly with the shipping company to coordinate any necessary pickup, repair, or exchange.
**Product Care:**
-Climate changes, fluctuations in temperature and humidity, and exposure to sunlight may cause furniture to expand or shrink. It should be noted that these will not affect the structure of the piece, and to avoid it, we recommend maintaining indoor humidity levels appropriate for wood furniture, particularly in very dry climates.
-Strong sunlight may cause fading or other changes.
-Avoid placing furniture next to heaters, air conditioning, and open windows.
-Do not place hot items directly on the furniture.
**Cleaning:**
-Do not use furniture polish, oils, or any commercial cleaners on your furniture.
-A dry cloth or duster is recommended to wipe down the pieces.
-Spills should be cleaned up immediately to avoid stains.
-Trivets or hot pads should be used to prevent burn marks.
-Except for lacquered pieces, waxing using natural wax is recommended every 6-12 months to keep wood pieces looking their best. Do not use any silicone-based polish.
**Product Variations Disclaimer:**
Many of our pieces are handcrafted using reclaimed and natural wood materials. As a result, variations in color, tone, texture, grain patterns, knots, markings, and other natural characteristics are to be expected and are part of the unique beauty of each piece. Additionally, product colors and finishes may appear differently due to variations in screen displays, mobile devices, lighting conditions, and individual device settings. These natural and visual variations are inherent to the product and are not considered defects.
Minor variations in dimensions, finish, and craftsmanship may also occur and are not considered defects.
**Terms and Conditions for www.terranovadesigns.com**
These terms and conditions (“Terms”) govern your use of www.terranovadesigns.com (the “Website”) operated by Terra Nova Designs, Inc. (referred to as “us”, “we”, or “our”). Please read these Terms carefully before using our Website.
By accessing or using our Website, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Website.
- You must be at least 18 years old to use our Website.
- You are responsible for ensuring that all information provided to us is accurate, current, and complete.
- You agree not to use our Website for any illegal or unauthorized purpose.
- All products displayed on our Website are subject to availability.
- We reserve the right to modify or discontinue any product or service without notice at any time.
- Prices for our products are subject to change without notice.
- By placing an order on our Website, you agree to pay the specified price for the selected products, including applicable taxes and shipping fees.
- Payment methods accepted are PayPal, Amex, MC, and Visa.
- We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing, or fraudulent activity
- We aim to process and ship orders promptly, but shipping times may vary depending on the destination and product availability.
- We are not responsible for any carrier-related delays.
- We shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with your use of our Website or the products purchased through it. This limited liability clause shall apply to the fullest extent permitted by law.
By using our e-commerce platform, users acknowledge that they have read, understood, and agreed to the terms outlined in this limited liability clause.
These Terms shall be governed by and construed under the laws of California, without regard to its conflict of law provisions.
We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Website after any changes constitutes acceptance of the modified Terms.
Terra Nova Designs, Inc. endeavors to provide accurate and up-to-date information on our e-commerce platform. However, we cannot guarantee the accuracy, completeness, or reliability of any information or content provided.
If errors, inaccuracies, or omissions are discovered, Terra Nova Designs, Inc. reserves the right to correct these errors and update information without prior notice.
Terra Nova Designs, Inc. shall not be liable for any damages arising from the use of, or inability to use, the information or materials on our platform, including but not limited to direct, indirect, incidental, consequential, or punitive damages.
Users are encouraged to verify any information before relying on it, and to report any errors or omissions to info@terranovadesigns.com
By using our e-commerce platform, you agree to indemnify and hold harmless Terra Nova Designs, Inc. and its affiliates, officers, employees, and agents from any claims, damages, or losses arising from your use of the platform or reliance on its content.
This Errors and Omissions Clause is subject to change without notice. It is your responsibility to review it periodically for updates.
If you have any questions about these Terms, please contact us at info@terranovadesigns.com