Shipping & Delivery Info
Are you ready to place your order? Great! Please read the information below. We have done our best to answer any doubts you may have about shipping, transit time, and delivery:
Our shipping process is not the fastest but it is safe, affordable, fully insured, and White-Glove/inside-the-home delivery is included in our shipping price! (additional charges may apply for stairs and items that are oversized or over 200 lbs).
Processing time for furniture orders is 5-10 business days. Your order will be charged once received and we will notify you once the item has been picked up by our shipper.
We ship nationwide using a “blanket wrap”, fully insured service. Blanket wrap means exactly that: our furniture travels wrapped in shipping blankets and you won’t have any boxes to open or pallets to dispose of!
Transit time for this type of service is approximately 3 to 5 weeks, not including processing time and depending on your location and truck schedule. If you need your items sooner, the fastest nationwide shipping for blanket wrap is 14-21 business days and the cost is considerably higher than our very reasonable nationwide flat fees. We do not ship freight/palletized.
Once closer to the delivery date, the Shipper will contact you directly to schedule a convenient day and time for you to receive your item/s. Please note items WILL NOT be delivered without notice.
Shipping to remote areas is subject to additional charges. If you live in what shipping companies consider a “remote area”, actual shipping charges will be higher than our flat fees. Once your order is received, we will contact you BEFORE charging your card and request authorization for any surcharges. The following states are some of the areas considered remote: ID, MT, WY, ND, SD, MN, and NE.
For shipments to Hawaii, please email us for specifications and costs.
Local delivery for the Los Angeles area is available at a minimum charge of 120.00 per trip, depending on distance, stairs, etc. We will contact you to schedule delivery once the items are ready, usually, 5-14 days after the order is placed.
Returns, cancellations, and damaged items (online orders only):
We are certain you will be delighted with the quality of our pieces. However, if after you receive your item/s you are not completely satisfied with your purchase, we offer 48 hrs. from the receipt/delivery of the order to notify us in writing, via email at email@example.com
(items marked Final Sale excluded). Returns without written notification will not be accepted or processed.
Return shipping will be arranged by Terra Nova Designs and customers will be responsible for all shipping charges (sending and returning). After receipt and satisfactory inspection of the goods, we will process your refund minus all freight/delivery costs.
Local customers, please note: Orders placed through our website and for which the client has had the opportunity to see and approve the items in person at our Los Angeles location are considered Final Sale and not subject to cancelations, returns, or exchanges.
Terra Nova Designs is not responsible for furniture that is too big to fit through doorways, hallways, stairs, elevators, etc. It is the sole responsibility of the customer to properly measure to ensure items fit in their homes.
In the unlikely event your item is damaged during shipping, do not panic! Our shipments are fully insured.
Simply ask the driver to note the damage on the packing slip before you sign it and call us at your earliest convenience at 310-478-0228 or email us at firstname.lastname@example.org. We will then contact the shipper and make the arrangements for the damaged item/s to be picked up for either repairing or exchanging.
In some cases, shipping companies may request pictures of the damaged item in order to process the claim.
Changes in climate, fluctuation in temperature and humidity, and exposure to sunlight may cause furniture to expand or shrink. It should be noted that these will not affect the structure of the piece and to avoid it, we suggest the use of a humidifier or the placement of a glass with water inside or underneath the furniture. This may help to maintain humidity.
Strong sunlight may cause fading or other changes.
Avoid placing furniture next to heaters, air conditioning, and open windows.
Do not place hot items directly on the furniture.
-Do not use furniture polish, oils, or any commercial cleaners on your furniture.
-A dry cloth or duster is recommended to wipe down the pieces.
-Except for lacquer pieces, waxing using natural wax is recommended every 6-12 months to keep wood pieces looking their best. Do not use a silicone-based polish.
We are pleased to offer custom upholstery to suit your needs. Let us know what you are looking for and we will help you in any way we can.
Custom orders require a non-refundable 50% deposit at the time order is placed. Balance is due once the items are ready to be shipped or delivered locally. The lead time for custom upholstery is 4 weeks or less!
If you have any additional questions, please don’t hesitate to contact us at email@example.com or 310-478-0228.
Your business is very much appreciated. Thank you!
Terra Nova Designs, Inc.