Shipping & Delivery Info

Are you ready to place your order? Please find some useful information below:

Processing time for furniture orders is 5-7 business days. We will contact you once the item is picked up by our shippers to provide you with tracking/delivery information. Please note you will be able to schedule a convenient day and time for delivery of your order and items will not be delivered without notice.

Our furniture is shipped using a “blanket wrap” service. This is a fully insured, inside the home delivery service. For orders outside CA, please know this type of service takes 3-5 weeks (not including processing time), depending on your location and truck schedule. 

Shipping to remote areas is subject to additional charges. If you live in what shipping companies consider a “remote area” and actual shipping charges are higher than calculated by our site, we will contact you before processing your order to request authorization for the surcharge. For shipments to Hawaii, please email us for specifications. 

Local delivery (for the Los Angeles area) is available at a minimum charge of 150.00 per trip, depending on distance, stairs, etc. Again, we will contact you to schedule delivery once the items are ready.

Previously scheduled pickups from our West Los Angeles store are welcome from Tuesdays to Saturdays only.

Returns, cancellations, and damaged items (online orders only):

We are certain that you will be delighted with the quality of our pieces. However, if after you receive your items you are not completely satisfied with your purchase, we offer you 2 days from the receipt of the order to notify us in writing.

We will then provide you with an RMA number. Returns without an RMA number will not be accepted or processed.

Customers are responsible for arranging a return to our Los Angeles Store and for all shipping charges (sending and returning).

After receipt and satisfactory inspection of the goods, we will process your refund minus all freight charges.

Shipping address for all returns:

Terra Nova Designs, Inc.

2251 S Sepulveda Blvd.

Los Angeles, CA 90064

Receiving hours: Monday-Friday from 10 am to 5 pm.

In the unlikely case you receive a damaged item due to shipping, please keep all the packaging materials and call us ASAP at 310-478-0228 or email us at info@terranovadesigns.com

We will then inform the shipping company and make the arrangements for the damaged items to be picked up.

In some cases, shipping companies may request pictures of the damaged item in order to process the claim.

Product Care:

Changes in climate, fluctuation in temperature and humidity, and exposure to sunlight may cause furniture to expand or shrink. It should be noted that these will not affect the structure of the piece and to avoid it, we suggest the use of a humidifier or the placement of a glass of water inside or underneath the furniture. This may help to maintain humidity.

Strong sunlight may cause fading or other changes.

Avoid placing furniture next to heaters, air conditioning, and open windows.

Do not place hot items directly on the furniture.

Cleaning:

-Do not use furniture polish, oils, or any commercial cleaners on your furniture.

-A dry cloth or duster is recommended to wipe down the pieces.

-Except for lacquer pieces, waxing using a natural wax is recommended every 6-12 months to keep wood pieces looking their best. Do not use a silicone-based polish.

Custom orders:

We are pleased to offer custom upholstery to suit your needs.

We will be happy to work with you helping with your designing needs. Let us know what you are looking for and we will help you in any way we can.

Custom orders require a non-refundable 50% deposit at the time order is placed. Balance is due once the items are ready to ship. The lead time for custom upholstery is 3 weeks or less!

If you have any additional questions, please don’t hesitate to contact us at info@terranovadesigns.com or 310-478-0228.

Your business is very much appreciated. Thank you!
Terra Nova Designs, Inc.