Shipping & Delivery Info
Are you ready to place your order? Great! Please read the information below. We have done our best to answer any doubts you may have about shipping, transit time, and delivery:
White-glove/inside-the-home delivery is included in our flat fee shipping (additional charges may apply for stairs and/or items that are oversized or over 200 lbs). Our shipping process is as quick as freight but it is safe, affordable, and fully insured.
Processing time for furniture orders is 5-10 Business Days. Your order will be charged once received and we will notify you once the item has been picked up by our shipper. An order may be canceled by notifying us in writing within 24 hours of the order being placed. Orders canceled after 24 hours will incur a re-stocking fee.
We ship nationwide using a “blanket wrap”, fully insured service. Blanket wrap means exactly that: our furniture travels wrapped in moving blankets and you won’t have any boxes to open or pallets to dispose of!
Transit time for this type of service is approximately 3 to 6 weeks, not including processing time and depending on your location and truck schedule. If you need your items sooner, the fastest nationwide shipping for blanket wrap is 14-21 business days and the cost is considerably higher than our very reasonable nationwide flat fees. We do not ship freight/palletized.
Once closer to delivery date, the Shipper will contact you directly to schedule a convenient day and time for you to receive your item/s. Please note items will never be delivered without notice. Also, tracking numbers are not always available for large shipments.
Terra Nova Designs is not responsible for delays incurred by any third-party courier, including but not limited to shipping to remote locations, weather, Holidays, etc. Transit time is an estimate only and blanket wrap shipping of large items takes weeks. Please take this into consideration before placing your order as transit delays will not result in the cancellation of any order.
Shipping to remote areas is subject to additional charges. If you live in what shipping companies consider a “remote area”, actual shipping charges will be higher than our flat fees. Once your order is received, we will contact you BEFORE charging your card and request authorization for any surcharges. The following states are some of the areas considered remote: ID, MT, WY, ND, SD, MN, and NE.
Texas residents may experience longer transit times.
For shipments to Hawaii, please email us for specifications and costs.
Local delivery for the Los Angeles area is available at a minimum charge of 150.00 per trip, depending on distance, stairs, etc. We will contact you to schedule delivery once the items are ready, usually, 5-10 days after the order is placed.
Returns, cancellations, and damaged items (online orders only):
We are certain you will be delighted with the quality of our pieces. However, if after you receive your item/s you are not completely satisfied with your purchase, we offer 48 hrs. from the receipt/delivery of the order to notify us in writing, via email at [email protected] (sale items excluded). Returns without written notification will not be accepted or processed.
Return shipping will be arranged by Terra Nova Designs and customers will be responsible for all shipping charges (sending and returning). Please note actual shipping may be higher than the fixed rate published online. After receipt and satisfactory inspection of the goods, we will process your refund minus all shipping/delivery costs.
Local customers, please note: Orders placed through our website and for which the client has had the opportunity to see and approve the items in person at our Los Angeles location are considered Final Sale and not subject to cancelations, returns, or exchanges.
Terra Nova Designs is not responsible for furniture that is too big to fit through doorways, hallways, stairs, elevators, etc. It is the sole responsibility of the customer to properly measure to ensure items fit in their homes.
In the unlikely event your item is damaged in transit, do not panic! Our shipments are fully insured.
We check our furniture for damages or defects before we release it to the Shipper. Once the items leave our warehouse, they are covered by shipping/transit insurance and it is crucial that items are inspected upon delivery. If damage is discovered, the driver must note this on the delivery slip before you sign it. Failure to do so will void the shipper’s insurance.
In some cases, shipping companies may request pictures of the damaged item in order to process the claim.
Notify us by phone at 310-478-0228 or email us at [email protected] so we can contact the shipper and make arrangements for the damaged item/s to be picked up for either repair or exchange.
-Changes in climate, fluctuations in temperature and humidity, and exposure to sunlight may cause furniture to expand or shrink. It should be noted that these will not affect the structure of the piece and to avoid it, we suggest the use of a humidifier or the placement of a glass with water inside or underneath the furniture. This may help to maintain humidity.
-Strong sunlight may cause fading or other changes.
-Avoid placing furniture next to heaters, air conditioning, and open windows.
-Do not place hot items directly on the furniture.
-Many of our items are handcrafted using reclaimed wood. Given the nature of the wood, there may be slight variations in color and texture, uneven grain, knots, or stains. These are natural imperfections that only add to the beauty of the product.
-Do not use furniture polish, oils, or any commercial cleaners on your furniture.
-A dry cloth or duster is recommended to wipe down the pieces.
-Spills should be cleaned up immediately to avoid stains.
-Trivets or hot pads should be used to prevent burn marks.
-Except for lacquered pieces, waxing using natural wax is recommended every 6-12 months to keep wood pieces looking their best. Do not use any silicone-based polish.
If you have any additional questions, please don’t hesitate to contact us at [email protected] or by phone at 310-478-0228.
Thank you for browsing our site!
Terra Nova Designs, Inc.