Terms and Conditions
**Shipping Information:**
Thank you for choosing Terra Nova Designs for your furniture needs! We’re committed to ensuring a smooth and convenient delivery process for you. Please take a moment to review the following details regarding shipping, transit time, and delivery:
White-Glove Delivery:
– White-glove/inside-the-home delivery is included in our flat fee shipping. Additional charges may apply for stairs and/or items that are oversized or over 200 lbs.
– Our shipping process is safe, affordable, and fully insured.
Processing Time and Cancellations:
– Processing time for furniture orders is 5-10 business days.
– Your order will be charged once received, and we will notify you when the items are picked up by our shipper.
– Orders can be canceled in writing within 24 hours of placement for a full refund, minus a Credit Card processing fee of 4%. Orders canceled after 24 hours will incur a 15% restocking fee.
Shipping Method:
– We ship nationwide using a “blanket wrap”, fully insured service.
– “Blanket wrap” means your furniture travels wrapped in moving blankets, eliminating the need for boxes or pallets.
Transit Time:
– Transit time for this service is approximately 3 to 6 weeks, excluding processing time and depending on your location and truck schedule.
– Faster shipping options are available for an additional cost, with a transit time of 14-21 business days.
Delivery Process:
– Closer to the delivery date, the Shipper will contact you directly to schedule a convenient delivery day and time.
– Items will never be delivered without prior notice.
– Please note that tracking numbers may not always be available for large shipments.
Delays and Remote Areas:
– Terra Nova Designs is not responsible for delays caused by third-party couriers, weather, holidays, etc.
– Shipping to remote areas may incur additional charges. If your location is deemed remote, we will contact you before charging your card to authorize any surcharges.
Special Considerations:
– Texas residents may experience longer transit times.
– For shipments to Hawaii, please email us for specifications and costs.
– Local delivery within the Los Angeles area is available at a minimum charge of $170 per trip, depending on distance and other factors.
**Returns, Cancellations, and Damaged Items Policy (Online Orders Only):**
At Terra Nova Designs, we are committed to your satisfaction and stand behind the quality of our furniture. If, for any reason, you are not completely satisfied with your purchase, please review the following guidelines for returns, cancellations, and damaged items:
Returns:
– We offer a 48-hour window from the receipt/delivery of the order to notify us in writing, via email at [email protected], if you wish to initiate a return (sale items excluded).
– Returns without written notification within this timeframe will not be accepted or processed.
Return Shipping:
– Return shipping will be arranged by Terra Nova Designs, and customers will be responsible for all shipping charges (sending and returning).
– Please note that actual shipping costs may be higher than the fixed rate published online.
Refund Process:
– After receipt and satisfactory inspection of the returned goods, we will process your refund minus all shipping/delivery costs.
– Refunds will be issued in the original form of payment.
Damaged Items:
– In the rare event that your item arrives damaged, please notify us immediately upon receipt.
– We may request photographic evidence of the damage to facilitate the resolution process.
– Depending on the extent of the damage, we will either have the item professionally repaired, arrange for a replacement, or provide a refund.
Exclusions:
– Sale items are excluded from our return policy, are considered Final Sales, and are not subject to cancellations, returns, or exchanges.
**Important Notice for Local Customers:**
For customers who place orders through our website but have had the opportunity to personally inspect and approve the items at our Los Angeles location, please be advised of the following:
-Final Sales Policy: these orders are considered Final Sales and are not subject to cancellations, returns, or exchanges.
-Responsibility for Fitment: Terra Nova Designs is not responsible for furniture that is too large to fit through doorways, hallways, stairs, elevators, etc. It is the sole responsibility of the customer to ensure that items are measured accurately to fit within their intended spaces.
**Damaged Items Policy:**
In the unlikely event that your item is damaged during transit, we’re here to assist you. Please review the following steps:
-Don’t Panic: Our shipments are fully insured, so rest assured that we’ve got you covered.
-Pre-shipment Inspection: Before releasing our furniture to the Shipper, we meticulously check for any damages or defects.
-Inspection Upon Delivery: Upon delivery, it’s crucial to inspect your items for any damage. If damage is discovered, it’s imperative that you note it on the delivery slip before signing. Failure to do so may void the shipper’s insurance.
-Documenting Damage: In some cases, shipping companies may request pictures of the damaged item to process the claim.
-Contact Us: Notify us immediately by phone at 310-478-0228 or via email at [email protected]. We will promptly liaise with the shipper to make arrangements for the damaged item/s to be picked up for repair or exchange.
**Product Care:**
-Climate changes, fluctuations in temperature and humidity, and exposure to sunlight may cause furniture to expand or shrink. It should be noted that these will not affect the structure of the piece and to avoid it, we suggest the use of a humidifier or the placement of a glass with water inside or underneath the furniture. This may help to maintain humidity.
-Strong sunlight may cause fading or other changes.
-Avoid placing furniture next to heaters, air conditioning, and open windows.
-Do not place hot items directly on the furniture.
-Many of our items are handcrafted using reclaimed wood. Given the nature of the wood, there may be slight variations in color and texture, uneven grain, knots, or stains. These are natural imperfections that only add to the beauty of the product.
**Cleaning:**
-Do not use furniture polish, oils, or any commercial cleaners on your furniture.
-A dry cloth or duster is recommended to wipe down the pieces.
-Spills should be cleaned up immediately to avoid stains.
-Trivets or hot pads should be used to prevent burn marks.
-Except for lacquered pieces, waxing using natural wax is recommended every 6-12 months to keep wood pieces looking their best. Do not use any silicone-based polish.
**Terms and Conditions for www.terranovadesigns.com**
These terms and conditions (“Terms”) govern your use of www.terranovadesigns.com (the “Website”) operated by Terra Nova Designs, Inc. (referred to as “us”, “we”, or “our”). Please read these Terms carefully before using our Website.
By accessing or using our Website, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Website.
- You must be at least 18 years old to use our Website.
- You are responsible for ensuring that all information provided to us is accurate, current, and complete.
- You agree not to use our Website for any illegal or unauthorized purpose.
- All products displayed on our Website are subject to availability.
- We reserve the right to modify or discontinue any product or service without notice at any time.
- Prices for our products are subject to change without notice.
- By placing an order on our Website, you agree to pay the specified price for the selected products, including applicable taxes and shipping fees.
- Payment methods accepted are PayPal, Amex, MC, and Visa.
- We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing, or fraudulent activity
- We aim to process and ship orders promptly, but shipping times may vary depending on the destination and product availability.
- We are not responsible for any delays or damages incurred during shipping, however, all orders ship fully insured by the shipper of choice, and repairs and/or exchanges will be covered by said insurance.
- We shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with your use of our Website or the products purchased through it. This limited liability clause shall apply to the fullest extent permitted by law.
By using our e-commerce platform, users acknowledge that they have read, understood, and agreed to the terms outlined in this limited liability clause.
These Terms shall be governed by and construed under the laws of California, without regard to its conflict of law provisions.
We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Website after any changes constitutes acceptance of the modified Terms.
**Errors and Omissions Clause:**
Terra Nova Designs, Inc. endeavors to provide accurate and up-to-date information on our e-commerce platform. However, we cannot guarantee the accuracy, completeness, or reliability of any information or content provided.
If errors, inaccuracies, or omissions are discovered, Terra Nova Designs, Inc. reserves the right to correct these errors and update information without prior notice.
Terra Nova Designs, Inc. shall not be liable for any damages arising from the use of, or inability to use, the information or materials on our platform, including but not limited to direct, indirect, incidental, consequential, or punitive damages.
Users are encouraged to verify any information before relying on it, and to report any errors or omissions to [email protected]
By using our e-commerce platform, you agree to indemnify and hold harmless Terra Nova Designs, Inc. and its affiliates, officers, employees, and agents from any claims, damages, or losses arising from your use of the platform or reliance on its content.
This Errors and Omissions Clause is subject to change without notice. It is your responsibility to review it periodically for updates.
If you have any questions about these Terms, please contact us at [email protected]